Customer Service
SHIPPING: Every effort is made to ship your order immediately. If we are unable to ship within one week, we will email you with an expected shipping date. Orders are shipped UPS ground. Shipping rates will be added to your invoice. Shipping charges are based on destinations within the continental US. We charge actual shipping costs. For shipping charges outside of the continental US, please call or email our office. We ship out of California. UPS ground can take up to 6 working days to reach the East Coast.

PAYMENT METHODS: Through our Shopping cart we are set up to accept Visa and Mastercard. Payment can also be made through PayPal. A valid PayPal account is neccessary. Sales Tax of 8.875% will added to all orders placed within California. To arrange other payment methods please contact our office. If you prefer, payment information can be faxed, phoned, or emailed to us.
Fax: (530) 478-9199 (Fax order with credit card information).
Phone-530-478-0710(On phone orders, please have your credit card information ready).
E-mail: order@hautesteel.com

RETURN POLICY: Your satisfaction is guaranteed. If you are not completely satisfied, you may return your items for an exchange or credit, less shipping costs. Please call our office within 7 days of receipt for a Return Authorization.